Frequently Asked Questions

Thomas (Tom) C. Pinnow

Tom earned a BBA from the University of Wisconsin-Eau Claire in Business Management. He worked two years at a Finance Company, sold life insurance for five years, worked in banking as a Vice President and Senior Loan Officer and then spend over 27 years as the president of a small credit union. He is a graduate of the American Bankers Association Commercial Lending program and is a Credit Union Development Educator. He also served in leadership roles in several community organizations from high school to the present. Member service has always been a priority for him, so he wanted to share his observations and experience from his forty plus years in the management to help you get ahead in your career and earn more money.

Tom lives in Deerfield, WI and can be reached at 920-220-9021 or at Seasonedhelp@gmail.com

Over my forty plus years in management, including eight years of commercial lending, I observed good employees and employees who were not utilizing their potential, yet wanted to be rewarded for just showing up for work.  I thought this was a shame, so I wanted to write a straightforward guide to help all employees improve their work ethic and teamwork in order to advance in their careers.

Additionally, I wanted to help people improve their customer service skills. These are simple proven ideas that elude too many people.

Use this guide as your personal blueprint to improve.  Candidly review each item to see if you need to improve. Use a highlighter and/or underline and mark it up to identify those points you want to address. Then use the forms at the end of the guide to plan and set goals with deadlines. Share your plans with your supervisor and ask for input. Tell them you want to frankly know any areas in which to can improve. Remain objective! Do not take offense to suggestions. Remember, YOU want to improve.

YOU choose how to use it, but here are some ideas. Use it to set policy or standards for employee attitudes, teamwork and customer service skills. Then hold them accountable by following up regularly. 

Use it to address employee attitude problems and work ethic. Buy one for each staff member and then tell them these are your standards, and they are expected to follow them. Discuss particular items that they need to address. Set goals and deadlines with them and then hold them accountable.

Use the guide in team meetings to address any issues or even cover different areas at each meeting.

Are you a consumer education teacher looking for a succinct, easy to read guide to improve your students employ-ability skills? Thomas Pinnow’s new Pocket Guide to Increase Your Personal and Organizational Valuecould be exactly what you need to get your students work life started on the right track. It provides valuable tips to be an excellent employee and become skilled at customer service. It is a pocket guide that can be referred to time and time again throughout their career.

After I retired, I started this sole proprietorship to share my forty + years of experience hoping to help people and organizations succeed. I felt that some employees could do much better and I could not believe how poor customer service has gotten at many organizations.

I sincerely hope the thoughts and ideas in this pocket guide will help individuals and organizations improve and grow.